Traditional analyst firms rely on subjective opinions or backward-looking observations of so-called company “best practices.” DecisionLabs bases its findings on experiments conducted with actual customers—designed and overseen by a team of on-staff and contract PhD scientists who specialize in behavioral economics, cognitive neuroscience, and social psychology.
Dr. Carmen Simon, Cognitive Neuroscientist
Carmen Simon, PhD is a cognitive neuroscientist and a lead researcher at DecisionLabs. A Silicon Valley entrepreneur and keynote speaker, Dr. Simon has developed a groundbreaking approach to creating memorable messages that are easy to process, hard to forget, and impossible to ignore―using the latest in brain science. Dr. Simon is the author of Impossible to Ignore: Creating Memorable Content to Influence Decisions.
Dr. Nick Lee, Behavioral Scientist
Dr. Nick Lee is a Professor of Marketing at Warwick Business School in Coventry, UK. He has spent nearly 20 years drawing from social psychology, cognitive neuroscience, economics, and philosophy to develop insights to improve sales conversations.
DecisionLabs research partners
Rory Sutherland, Vice Chairman of Ogilvy
Rory Sutherland is the Vice Chairman of Ogilvy, where he has worked since 1988. This attractively vague job title has allowed him to form a behavioral science practice within the agency whose job is to uncover the hidden business and social possibilities which emerge when you apply creative minds to the latest thinking in psychology and behavioral science.
Dr. Roberto Cavazos, Data Scientist
Dr. Roberto Cavazos is on the faculty of the Information Systems and Decision Science department at the University of Baltimore Merrick School of Business. Previously, he has consulted in areas of economics and data science for the U.S. Government, international organizations and Fortune 500 firms. He has also served on the faculty of Carnegie Mellon and Florida International University.
Dr. Bryan Hochstein, Behavioral Scientist
Bryan Hochstein, PhD is an Assistant Professor of Marketing at the Culverhouse College of Business, University of Alabama. Dr. Hochstein specializes in advancing academic research on sales topics and the emerging area of customer success management and is a co-author of a widely adopted textbook, “Marketing Strategy.”
As DecisionLabs’ General Manager, Frank Pinder has created a field testing methodology and framework that have improved inside sales teams’ performance around the globe. Frank has extensive experience working with small and large organizations alike to provide top-notch testing environments directly linked to business growth and overall success.
Senior Vice President, Products
Doug Hutton leads all product development and management activities at DecisionLabs. He works with our scientists and research partners to create a scientific foundation for solutions that help sales, marketing, and customer success teams have more successful customer conversations. Doug is co-author of The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers.